Return & Exchange Policy

At Khatim Jewels, we want you to be completely satisfied with your jewellery. Please read our return and exchange conditions carefully.

Returns Within 7 Days

You may request a return or exchange within 7 calendar days of receiving your order.

After the product passes our quality inspection:

• You will receive a full refund of the product amount for an approved return.

• You may exchange the product without any deduction.

• Return delivery charges are the customer’s responsibility unless the product received was damaged, defective or incorrect.

Returns After 7 Days

Return or exchange requests made after the seven-day period may be accepted at the discretion of Khatim Jewels and are subject to inspection.

• Return: A 30% deduction will apply. The remaining 70% of the product amount will be refunded.

• Exchange: A 20% deduction will apply. The remaining 80% will be credited toward the replacement jewellery.

If the replacement product costs more, the customer must pay the difference.

Product Eligibility

To qualify for a return or exchange, the jewellery must be:

• Unworn, unused and undamaged

• In its original condition and packaging

• Returned with its jewellery certificate, invoice, tags and complimentary items

• Free from scratches, alterations, resizing or signs of use

Khatim Jewels reserves the right to refuse a return or exchange if the product does not meet these conditions.

Custom and Personalised Jewellery

Custom-made, engraved, resized or personalised jewellery cannot be returned or exchanged unless it arrives damaged, defective or different from the approved design.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us immediately with your order number, photographs and an unpacking video where available.

No return or exchange deductions will apply when an error is confirmed to be from Khatim Jewels.

How to Request a Return or Exchange

Contact Khatim Jewels through WhatsApp at 0324-4828404 and provide:

• Your name and order number

• The reason for the return or exchange

• Clear photographs of the jewellery and packaging

Please do not send jewellery back without receiving return instructions from our team.

Inspection and Refunds

Returned jewellery will be inspected after we receive it. Approved refunds will normally be processed within 7–10 working days using the original payment method or an agreed bank-transfer method.

This policy does not limit any rights available to customers under applicable consumer-protection law.